At InstaSaree, customer satisfaction is important to us.
1. Order Cancellation
- Orders can be cancelled within 12 hours of placing the order
- Once an order has been processed or shipped, cancellation requests may not be accepted
2. Return Eligibility
We accept returns only under the following conditions:
- Product received is damaged
- Wrong product delivered
- Product has a manufacturing defect
Customers must notify us within 12 hours of delivery with clear photo/video proof.
3. Return Conditions
To be eligible for a return:
- The product must be unused and unwashed
- All original tags, packaging, and accessories must be intact
- Returns not meeting these conditions may be rejected
4. How to Initiate a Return
- Contact us via WhatsApp or Email within 12 hours of delivery
- Share your Order ID and reason for return along with proof
- Upon approval, you will receive return authorization and instructions
- Securely pack the item in its original packaging
- Ship the product back as instructed
5. Refund Process
- Refunds are processed within 5–7 business days after we receive and inspect the returned item
- Refunds are credited to the UPI method
6. Non-Returnable & Non-Refundable Cases
The following are not eligible for return or refund:
- Products damaged due to customer misuse
- Customized or altered products
- Items returned without original packaging
- Shipping charges and product amount will not be refunded if the returned item is not received by us
7. Contact Us
We reserve the right to update this policy at any time without prior notice.